Terms of Sale

These Terms of Sale apply whenever you purchase a paid subscription on FolioTutors. They supplement our Terms of Service, which continue to apply to your use of the platform. By completing a purchase you agree to both.

• Verified Profile — £9.99 per month. Unlocks the verified badge, display of your phone number, and display of your approved qualifications on your profile.
• Highlighted Listing — £9.99 per month. Promotes your profile towards the top of search results with a featured banner.

Both are digital services supplied to your account. Their benefits begin as soon as your payment is confirmed. The exact price, including any promotional discount, is always shown on the checkout page before you pay.

• Subscriptions are recurring: they renew automatically at the end of each billing period (monthly for Verified Profile, monthly for Highlighted Listing) until you cancel.
• New Verified Profile subscriptions start with a 7-day free trial. You pay nothing during the trial; your payment method is charged the standard price when the trial ends unless you cancel before then. One free trial per account.
• Your payment method is charged at the start of each billing period. Stripe emails you a receipt for every charge.
• If a renewal payment fails, we may retry it; if payment cannot be collected, the subscription and its benefits end.

• We may run promotional offers from time to time, such as the current launch offer of 50% off the first 3 months of a Highlighted Listing. Discounts apply only to the billing periods stated in the offer; after that, the standard price applies.
• Promotional codes may be limited in number or duration, are limited to one per customer unless stated otherwise, have no cash value, and cannot be applied retrospectively to past charges.
• We may withdraw or change a promotion at any time for future purchases. This never affects a discount already applied to your active subscription.

• You can cancel any subscription at any time from the Upgrade page in your dashboard — no notice period, no cancellation fee.
• Cancellation takes effect at the end of your current billing period: you keep the benefits you have paid for until then, and you are not charged again.

Because both subscriptions are digital services whose benefits are delivered immediately and continuously from the moment of purchase, payments are not refundable once a billing period has started. If you no longer want a subscription, cancel it — you will keep your benefits until the end of the period you have paid for, and no further payments will be taken.

By purchasing, you expressly request that the service begins immediately and acknowledge that, once it has begun, you lose the statutory 14-day cooling-off right to a refund for the service supplied.

That said, we want to be fair. We will review a refund request in good faith if:

• you were charged in error, or charged twice for the same subscription;
• an automatic renewal was unintended and you contact us within 14 days of the charge, without having made meaningful use of the renewed benefits; or
• a fault on our side meant the paid benefits were not actually provided.

To raise any of these, email hello@foliotutors.co.uk with the email address on your account and the approximate date of the charge. Nothing in this section affects your statutory rights under UK consumer law.

We may change our prices for new purchases at any time. A price change never affects a billing period you have already paid for. If a price change would apply to a future renewal of your existing subscription, we will give you at least 30 days' notice by email so you can cancel before the new price takes effect.

All payments are processed securely by Stripe. We do not store your card details. By making a purchase you also agree to Stripe's terms.

Questions about billing, cancellation, or refunds: hello@foliotutors.co.uk